Terms of Service / 服务条款

1. Agreement and service / 协议与服务

By creating an account, using Speaking Lab, or purchasing a product, you agree to these Terms, the Privacy Policy, the Refund Policy, and the Acceptable Use Policy.

Speaking Lab provides browser-based AI English conversation, IELTS Speaking mock simulations, targeted practice, unofficial AI-estimated feedback, and private review tools. Features may require a supported browser, microphone permission, network access, and an eligible plan.

2. Accounts and learner responsibility / 账号与用户责任

You must provide accurate registration information, protect your credentials, and use only accounts you own or are authorised to use. You are responsible for activity under your account and must notify us promptly about suspected unauthorised access.

Learners who cannot legally agree to online-service terms in their location must obtain permission from a parent or legal guardian.

3. AI and IELTS limitations / AI 与 IELTS 边界

• Speaking Lab is independent from IELTS and is not affiliated with, approved by, sponsored by, or endorsed by IELTS or its owners.
• Band results and criterion feedback are unofficial AI estimates for learning reference, not official test scores or human-examiner decisions.
• Speech recognition and AI analysis may be incomplete or inaccurate, especially when audio quality or evidence is insufficient.
• No score, admission, visa, employment, or other outcome is guaranteed.

4. Payments and digital access / 支付与数字权益

Public prices and included access are listed on the Pricing page and shown again before checkout. Domestic payments may be processed by supported local providers. International payments are processed through Creem's hosted checkout, where Creem acts as Merchant of Record and handles payment processing and applicable transaction tax.

Speaking Lab activates paid access only after receiving a valid provider notification. A redirect or browser success page alone does not prove payment. Current Creem products are one-time purchases for the stated period or quota and do not auto-renew unless the checkout explicitly says otherwise.

Access periods and quotas begin as described at checkout. Add-ons supplement the existing plan and do not replace it unless the product description explicitly says otherwise.

5. Refunds and support / 退款与支持

Refund eligibility and the request process are described in the Refund Policy. International transaction refunds and chargebacks are handled through Creem under its buyer and merchant terms. Contact support@sivitahub.com before filing a duplicate request so we can investigate account access and fulfilment.

6. User content and acceptable use / 用户内容与可接受使用

You keep ownership of your lawful recordings and answers. You permit Speaking Lab and its service providers to process that content only as needed to deliver, secure, support, and improve the requested service. You must have the right to submit any content you upload.

You may not misuse the service, evade access controls or quotas, attack the system, commit payment fraud, harass others, upload unlawful content, extract private prompts or data, or use generated material for academic or examination misconduct. Additional rules appear in the Acceptable Use Policy.

7. Availability, intellectual property, and liability / 可用性、知识产权与责任

Speaking Lab's software, interface, original editorial content, and branding remain protected by applicable intellectual-property law. Third-party names and materials remain the property of their respective owners.

We work to keep the service available but do not promise uninterrupted or error-free operation. To the maximum extent permitted by law, Speaking Lab is provided on an “as available” basis and is not liable for indirect or consequential loss. Nothing in these Terms excludes rights or liability that cannot legally be excluded.

8. Changes, suspension, and contact / 变更、暂停与联系

We may suspend access needed to protect users, payments, data, or system integrity, and may update these Terms when the product or law changes. Material changes will be communicated through the website or account where appropriate.

Questions: support@sivitahub.com.