Customer support / 客户支持
Contact Speaking Lab customer support at support@sivitahub.com for account, product, payment, access, privacy, or refund questions.
We respond to customer requests within three business days. 我们会在三个工作日内回复客户请求。
How to get help / 如何获得帮助
For account or learning issues, include the affected account identifier, approximate time, device/browser, and a short description. Do not send passwords, API keys, full card numbers, or verification codes.
For a payment or refund request, include the order or transaction number shown on the receipt, purchase date, product name, and the reason for the request. We never identify account ownership by payment email alone.
Registered users can also open Support Center inside Speaking Lab to submit a ticket and track replies.
Policies
Privacy Policy · Terms of Service · Refund Policy · Acceptable Use Policy